Personalization:

How are your products personalized?
Can more than one person be featured in these gifts?
What Matte colors & Frame options do you offer?

Ordering Information:

Is it safe to enter my personal information and credit card on this site?
Is my order information kept private?
What kind of payments do you accept?
Can I order by phone or mail too?
Do I have to pay sales tax?
Do you accept international orders?

Other Frequently Asked Questions:

How much does shipping cost?
What is your returns policy?
Do you have a catalog that can be mailed to me?
Do you work with charities or fund-raisers?

How are your products personalized?

The answer to this question depends on the products you order. With our selection of items, it’s almost impossible to provide that answer here. In short, our products can be personalized with the recipients’ name or names only but any variations to this rule will be indicated in the product description.

If you have any questions relating to personalization, please feel free to contact us before placing your order.

Can more than one person be featured in these gifts?

In general, all of the products you see on our website have been designed to feature a single star and only one name can be used for personalizing each gift. Any exceptions to this general rule will be indicated in the product description.

What Matte colors & Frame options do you offer?

We have several display options to choose from that will help make your gift special.

Custom Framing Options:

We offer numerous custom framing and display options. To request a custom price quote, please feel free to contact us by email or phone.

Standard Matte/Framing Options:

Choose from any of the standard matte colors and framing options below to coordinate with your team colors.

Choose 1 or 2 colors for Single or Double Matte option.

• Beige
• Black
• Blue - Light or Dark
• Brown
• Burgandy
• Green - Light or Forrest
• Gold
• Orange
• Red
• Yellow
• Sand (light beige)
• Silver
• White
• Yellow

Complete your personalized gift by adding a beautiful wood frame!

• Small: 11" x 14" - Black or Silver
• Standard: 16" x 20" x 3/4"
• Deluxe: 16" x 20" x 2"

Is it safe to enter my personal information on this site?

Yes it certainly is; All of your personal details including billing information as well as the stars' personalization data are collected through our secure shopping cart and encrypted for safe transmission to us. During checkout you should notice that our web address changes from http:// -to- https:// and you should also see a "secure lock" symbol on your browser.

Is my order information kept private?

We will not share or sell your information to anyone. For complete details, please read our Privacy Policy.

What kind of payments do you accept?

We accept several forms of payment including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

You may also make your payment by Certified Check, Money Order or Bank Wire.
Please see below for information on how to pay by mail.

Can I pay by phone or mail too?

Of course! You are welcome to place your order by phone or mail.

For phone orders, please call: 330-401-9155

Office Hours Vary

To Order by Mail:

Simply complete your order online and choose the "Check or Money Order" option during checkout. Print a copy of the order receipt for inclusion with your payment.

When ready, mail your order form and/or online receipt to us along with your payment, including any applicable S&H charges.

Make Checks Payable To: "Phoenix Global Concepts, LLC"

Mail to:
You've Been Framed
146 Tuscora Avenue, NW
New Philadelphia, OH 44663

Do I have to pay sales tax?

If you are a resident of the State of Ohio, you will be required to pay 8% sales tax on your order.

Do you accept international orders?

We currently only accept orders for delivery to residents of the United States.

How much does shipping cost?

Shipping rates vary by product but you will have the opportunity to receive a shipping quote prior to checkout. In some cases, the cost will be listed directly on the product page. For a information on delivery times, please visit our Shipping & Returns page.

What is your return policy?

For a full description of our returns policy, please visit our Shipping & Returns page.

Do you have a catalog that can be mailed to me?

No unfortunately. Our library of personalized gifts is constantly changing and prohibits us from creating a consistently up-to-date catalog. All of our available products can be found here on our website.

Do you work with charities or fund-raisers?

Absolutely! We love to work with charities and fund-raiser groups. Some of the types of organizations that can benefit from our fund raising programs are; day-care centers, church groups, police and fire affiliates, cub scouts, brownies, PTA’s and PTO’s, athletic groups and any other organization that needs to raise additional funds.

To learn more about our fund-raiser opportunities, please Click Here